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Question
Yes
No
Unsure
Current
Information
Can I navigate to it from the city’s homepage in three clicks?
Yes

First find the city’s homepage. Use the website’s navigation to get to a page where you can access the service or information that you’re looking for. If the city’s website has a search bar built-in–don’t use it. Most internet users don’t use onsite search.

Does it come up in the first page of results on an internet search?
Yes

Use an internet search engine such as Google, Yahoo, Bing, or other to get to a page where you can access the service or information that you’re looking for. If this information isn’t on the first page of results, it’s unlikely a person looking would find it.

Is the webpage with service or information mobile friendly?
Yes

Once you’ve found the page where you can access the service or information, try viewing it on your phone. If it is easily readable (i.e. the text and page elements like buttons are sized appropriately) when it loads, you can consider it mobile friendly.

Can I complete the service online?
Yes
Can I find a physical space alternative with location and hours?
Unsure
Is the service available in the major languages used in your city?
Yes
URL

Share the URL where you can complete city service or find the information.

Anything else?

Anything else you found during your search that you'd like to share?